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Privacy Policy

Last updated: April 4, 2026

1. Introduction

Trashnappers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our residential trash collection services, or communicate with us by phone, text message, or email.

Trashnappers
Email: info@trashnappers.com
Phone: (423) 863-8687

2. Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Name, email address, phone number, physical/service address, and payment information that you voluntarily provide when contacting us or signing up for services.
  • Usage Data: Information about how you access and use our website, including your IP address, browser type, device information, and pages visited.
  • Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience on our website (see Section 8 for details).

3. How We Collect Information

We collect information through the following channels:

  • Our website at www.trashnappers.com
  • Service request forms hosted by Jobber (our business management platform)
  • Phone calls and text messages
  • Email communications
  • Payment processing through Jobber Payments (powered by Stripe)

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our trash collection services
  • Process your service requests and transactions
  • Send you service-related communications, including via text message (SMS)
  • Send appointment reminders, service notifications, quotes, and invoices
  • Process billing and payments
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns to improve our website
  • Comply with legal obligations

5. SMS/Text Messaging

By providing your phone number to Trashnappers, you consent to receive text messages (SMS) from us. These messages may include:

  • Service updates and notifications
  • Appointment reminders and schedule changes
  • Quotes and invoices
  • Billing and payment notifications
  • Other business communications related to your service

Message frequency varies.Message and data rates may apply. Your carrier's standard messaging rates may apply to any messages you send or receive.

Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a confirmation message and will no longer receive text messages from Trashnappers.

Help: For assistance, reply HELP to any text message you receive from us, or contact us at info@trashnappers.com or (423) 863-8687.

We do not share your phone number or messaging data with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services from Trashnappers.

6. Information Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following service providers who assist in our operations:

  • Jobber: Our business management platform used for scheduling, customer management, invoicing, and hosting our service request forms.
  • Stripe / Jobber Payments: Our payment processor, used to securely handle credit card and electronic payments.
  • Google Analytics: Used to analyze website traffic and usage patterns to improve our website and services.
  • Meta Pixel (Facebook): Used for advertising analytics and to measure the effectiveness of our advertising campaigns.

We may also share your information to comply with legal requirements, respond to lawful requests, or protect our rights, privacy, safety, or property.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Payment information is processed securely through Stripe and is not stored on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Analytics

Our website uses the following tracking technologies:

  • Google Analytics: Collects anonymous data about website usage, including pages visited, time on site, and referral sources. This helps us understand how visitors use our website and improve our services.
  • Meta Pixel (Facebook Pixel): Tracks website activity to measure advertising effectiveness and deliver relevant ads. This may collect data about your browsing behavior on our site.
  • Essential Cookies: Required for basic website functionality.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect some website functionality.

9. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of text messages by replying STOP
  • Request information about how your data is processed

To exercise any of these rights, please contact us at info@trashnappers.com or (423) 863-8687.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete the information.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.