FREQUENTLY ASKED QUESTIONS

Trashnappers provides residential trash collection throughout East Tennessee and Southwest Virginia. We service Sullivan County, Hawkins County, and Greene County including Bloomingdale, Church Hill, Gate City, Kingsport, Mt Carmel, Weber City, and surrounding areas. Not sure if we cover your area? Check out our Service Area page or give us a call.

Our pricing is simple, $35 per month for the first can, and $20 per month for each additional can. Our annual plan offers a discount for customers who plan to stick with us. Check out our pricing page for more details.

You will be notified of your pickup day when you receive your can. If you are unsure of your scheduled day, please reach out and we'll confirm it for you.

Yes. We provide our branded cans to all of our customers.

You should expect to receive your can the next business day after signup.

We recommend bagging all trash before placing it in the can. This keeps things cleaner for everyone and helps make sure nothing gets left behind.

Our cans are 96 gallon cans. They can hold around 6-7 full bags of trash. It is important that you make sure the lid can close. Trash cannot be stacked on top of the can lid or piled high above the rim. An additional can will be necessary if this is the case.

Yes. If one can isn't enough, we can add more cans to your service at any time.

If your can has damage to the wheels or lid, no problem. This is a routine maintenance item. Give us a call and we will fix it for you at no cost. If the can itself has been damaged or destroyed, we need to know immediately so that we can issue a replacement without disrupting your pickup schedule.

Please place your can at the curb or end of your driveway by the morning of your scheduled pickup day. We are a curbside service only, so the can needs to be accessible from the road. The can should have approximately 3 feet of clearance on either side.

Absolutely. If you're outside city limits and tired of hauling your own trash to the convenience center, we're a great option. Check out our Service Area page or give us a call.

We are a curbside pickup service only, so we ask that your can be placed at the end of your driveway near the road.

No contracts. You can cancel anytime with no penalties or cancellation fees. We believe in earning your business every week, not locking you in.

We accept online payments for your convenience. You can manage your account and pay your bill online at any time.

No. The price we quote you is the price you pay. No fuel surcharges, no environmental fees, no surprise charges on your bill.

If your regular pickup day lands on a holiday, we'll reschedule your pickup to the next business day. We'll communicate any schedule changes ahead of time so you're never left guessing.

Safety comes first. If snow, ice, or severe weather makes roads unsafe, we may delay service. We'll notify you via text and social media with updates so you know exactly when to expect us.

If we miss your pickup, call us as early as possible and we'll come back the same day. Mistakes happen, and we make them right quickly.

We pick up regular household trash only. We cannot accept hazardous materials such as paint, chemicals, oil, batteries, or tires. Appliances, furniture, and yard waste are also not included in regular service. For disposal of those items, your local convenience center or transfer station can help.

Currently, we only offer regular household trash pickup. We do not offer bulk item removal, yard waste collection, or recycling pickup.

We're locally owned and operated right here in East Tennessee. Piled up trash isn't just frustrating; it makes the whole community look bad. We are part of that community and want to do our part to help keep it clean. We keep things simple: reliable weekly service, fair pricing, no contracts, and no hassle.

Signing up is easy. Visit our website at www.trashnappers.com or give us a call at (423) 863-8687.